Conversation settings: SLAs
CRM› Conversations› Conversation SettingsChecked 29 Oct 2026
Response time targets that colour conversations orange when a reply is due and red when it's overdue.
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Set response time targets (SLAs) for your inbox
Conversations turn orange when a reply is due soon and red when it's overdue, so no one is left waiting.
- 1How it works
- 2Open the settings
- 3Set the targets
5 min · 5 steps
03start here
Reply to customers from one inbox
Texts, emails, chats, calls and socials, all in one thread per customer.
- 1Open Conversations
- 2Start with Unread
- 3Open the customer
5 min · 5 steps