Conversations inbox
CRM› Conversations› InboxChecked 29 Oct 2026
Every text, email, chat, call and social message from every customer, in one thread per person. Reply from here on whatever channel they used.
Tap a number to see what it doesdrawn from the real screen, made-up data
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MCMia Chen3:35 PM2
TBTom Barker2:27 PM
PNPriya Nair11:02 AM1
JOJack O'NeillYesterday
ConversationsActivity
MCMia Chen
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Today
Hi, water's coming through the ceiling under the bathroom. Can you come Thursday arvo for the leak?SMS · 3:35 PM
Sorry I missed you, it's Sam from Northside Plumbing. Thursday 2pm works, want me to lock it in?SMS · Missed call text back
Yes please!SMS · 3:41 PM
SMS ▾Type a messageSend
Appointments
Quote visitThu 2:00 PM · 45 min
Jobs on this screen
What people come here to do
03start here
Reply to customers from one inbox
Texts, emails, chats, calls and socials, all in one thread per customer.
- 1Open Conversations
- 2Start with Unread
- 3Open the customer
5 min · 5 steps
05two minutes
Text back missed calls automatically
Miss a call on the tools and the caller gets a text in seconds.
- 1Open Phone System, then Voice
- 2Open Missed Call Text Back
- 3Tick Enable Missed call textback
5 min · 5 steps
