Open Phone System, then Voice
Go to Settings > Communications > Phone System and click the Voice tab (1).
Settings› Communications› Phone System› VoiceOpen Missed Call Text Back
Click Voicemail & Missed Call TextBack (2), then Missed Call Text Back on the left (3).
Settings > Communications > Phone System > Voice Tick Enable Missed call textback
Tick the box (4). There's a WhatsApp version underneath if your customers use WhatsApp.
Write the message
Click Customize (5). Keep it short and say who you are. Copy this one and swap in your name and business, then save.
MessageSorry I missed your call, it's [your name] from [business]. What can I help with? Reply here and I'll get back to you shortly.Test it
Ring your number from another phone and let it go unanswered. The text should arrive within seconds, and the reply lands in Conversations.
When it's done
Unanswered callers get your text, and their replies show up in Conversations.
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