Send a test from your phone, off the office wifi
Fill in your own form or start a chat on mobile data. Some office networks and ad blockers stop forms loading, so a test from the desk can fail when the form is fine.
Check the contact landed
Search your name in Contacts. If you're there, the form works and the problem is the notification, not the lead.
CRMContacts
Look in spam and promotions
Lead alerts from a new sending address often land in spam the first few times. Mark one as not spam and add the address to your contacts.
Check your account is paid up
If a card payment failed, automations pause until it clears. Settings > Billing shows the status and lets you update the card.
SettingsBilling
Facebook or Instagram lead forms: check the connection
Social lead forms stop flowing when the Facebook connection expires or a new form isn't mapped. Reconnect under Settings > Integrations, then send a test lead.
SettingsIntegrations
Still nothing? Send Charlie the details
Tell Charlie which form or channel, roughly when it stopped, and send a screenshot. He checks the account and passes it to Adam with everything attached.

When it's done

Your test lead shows in Contacts and the alert reaches your inbox.

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Send a test from your phone, off the office wifi