Mark it
Open the appointment in the calendar view and change its status to No show.
Follow up automatically
Make a workflow with the Appointment Status trigger filtered to No show, wait an hour, then send a rebooking message.
Automations› WorkflowsMessage to send
Keep it kind. Things happen.
No-show textHi {{contact.first_name}}, we missed you today. No stress. Grab a new time that suits here: {{custom_values.booking_link}}Track it
The Appointment report shows no-show rates by calendar and staff.
Reporting› Reports› Appointment
When it's done
No-shows get a second chance to book, and you can see the pattern.
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Ask for a deposit or full payment up front so no-shows cost them, not you.
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