Open the knowledge base
Go to AI > Knowledge Base and open yours.
AI› Knowledge BaseAdd what it should know
Click Add Source and add an FAQ, some text, a file (PDF, Word, PowerPoint, text or CSV) or a web page.
Test that it finds it
Once it's processed, ask the question in the retrieval tester and check the right answer comes back.
Make sure your agent uses it
In the agent's training settings, check this knowledge base is selected. Then test the agent.
When it's done
Your agent answers the new question correctly.
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