One contact's calls
Open the contact (or their conversation). Each call shows in the timeline with its length, direction and, if recording is on, a play button and transcript.
All calls
Go to Reporting > Reports > Call. Pick the date range and number, and switch between Incoming and Outgoing.
Reporting› Reports› Call1 See it on the App mapRead the charts
Call by status shows answered, missed and voicemail. First-time calls shows how many were new callers. Top call sources shows which ads, numbers or pages made the phone ring.
Filter it down
Use Filters for a user, a source, or only missed calls. Missed calls are your quickest win: call them back today.
AI calls are separate
Calls your AI receptionist handled are in AI > Agent Logs, with the transcript and what it did.
AI› Agent Logs
You can find any call, hear it, and see which sources make your phone ring.
Next up
People who did this also asked
Turn on call recording (and what to tell callers)
Record calls for training and disputes, the right way.
- 1Open your number
- 2Turn on recording
- 3Turn on the disclosure message
Text back missed calls automatically
Miss a call on the tools and the caller gets a text in seconds.
- 1Open Phone System, then Voice
- 2Open Missed Call Text Back
- 3Tick Enable Missed call textback
Set up an AI receptionist that answers the phone
A voice agent that answers calls in your business's voice, answers questions and books jobs.
- 1Create the agent
- 2Give it a voice and a job
- 3Give it your knowledge