help centre

watch it first23 seconds, then follow the steps below.

Where everything lives
Marketing > Reputation has Overview, Requests, Business Reviews, Video Testimonials, Widgets, Listings, Google Business Profile optimisation and Reputation Settings.
MarketingReputation
Way 1, native requests: simplest
Click Send Review Request on a contact or from Reputation, and revenu texts or emails them your review link. In Reputation Settings > SMS Requests you choose when it sends, whether to repeat until clicked, and the most retries.
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1 on, 2 when, 3 repeat, 4 retries, 5 sender number, 6 the message.
The message to use
Edit the template so it sounds like you. {{reputation.review_link}} becomes your review link.
SMS requestHi {{contact.first_name}}, thanks for choosing [business]. Would you mind leaving us a quick review? It really helps a small local business: {{reputation.review_link}} Reply STOP to opt out.
Email request subjectHow did we go, {{contact.first_name}}?
Way 2, a workflow: most control
Build a workflow that starts when the job is done (appointment showed, opportunity won, invoice paid), waits a few hours, sends the review request, and follows up once if they didn't click. Use this when timing should follow the job, not a manual click.
Which to use
Native: you're small and send requests by hand after each job. Workflow: you want it automatic, tied to a stage or payment, with your own follow-up. Don't run both for the same customer or they'll get two asks.
Reply with AI
Reputation Settings > Reviews AI: Suggestive drafts a reply for you to approve, Auto Responses posts it after the wait time you set, Off stops it. Suggestive is the safe start.
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Show reviews on your website
Reputation > Widgets builds a reviews widget. Copy its code into your website or funnel so new reviews appear on their own.
Deal with spam reviews
Reputation Settings > Spam Reviews lists reviews flagged as spam so you can check them before they hurt your rating.
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